Shipping,Pick Up & Returns Policy
Shipping Policy
Delivery Method:
Spray paint products are delivered via ground courier only. We do not offer air shipping for these items due to safety regulations. All spray paint products are shipped via Couriers Please. All shipping time estimates are estimates only and may vary. Other products are sent via Auspost with delivery times varying depending on your location. Standard delivery is generally 5-7 working days with express being 1-5 working days
Age Requirement:
You must be 18 years or older to purchase spray paint. By placing an order, you confirm that you meet this age requirement. We reserve the right to request age verification and may cancel orders if this cannot be provided. We will request identification ie driver’s license before dispatch to confirm that age criteria is met inline with local laws and registration. When you order these products online you are confirming that you are of the legal age and that the information you have provided is true and accurate. Failure to comply will result in a credit of the order and goods will not be dispatched
Order Processing Time:
Orders are typically processed and dispatched within 1-2 working days. Please note that this time frame may vary during peak periods or due to unforeseen circumstances.
Shipping Times:
Shipping times will vary based on your location and the courier service. Once your order is dispatched, you will receive a tracking number to monitor your shipment’s progress. We make every attempt to deliver goods within the estimated timeframes quoted. However please be aware that due to unforeseen circumstances or factors outside of our control there can be delays
Shipping Costs:
Shipping costs are calculated at checkout based on the weight of your order and your delivery address.
International Shipping:
At this time, we only offer shipping within Australia. International orders are not available.
Pickup and Local Delivery Policy
Processing Time:
Pickup orders are processed within 1-2 working days. Once your order is ready, we will contact you to arrange a convenient collection time and provide the exact pickup location in Brendale.
Pickup Location:
The pickup location is in Brendale. Specific details will be provided once your order is ready for collection.
Collection Process:
When you arrive for pickup, please have your order confirmation and ID ready. Our staff will verify your details and complete the handover.
Local Delivery:
We offer local delivery currently to the following suburbs
- 4035
- 4010
- 4051
- 4054
- 4060
- 4034
- 4036
- 4014
- 4006
- 4017
- 4500
- 4055
- 4032
- 4011
- 4009
- 4053
- 4018
- 4031
- 4007
- 4059
- 4030
- 4013
- 4012
- 4008
- 4503
- 4019
- 4020
- 4021
- 4022
- 4037
- 4510
- 4509
- 4504
- 4505
- 4506
Returns Policy
Refunds are available for faulty of defective merchandise. We require information such as online tax invoice ( order confirmations not accepted) and photos of the damaged goods. Shipping for the returned goods will need to be paid by the customer. Items such as Inks and paint pens are non returnable. Refunds for change of mind or incorrectly ordered items are not accepted. Please choose carefully when ordering
Contact Us
If you have any questions or need further assistance, please feel free to contact us at: urbanartsupplies01@gmail.com