FAQ

  1. ORDERING & SHIPPING

    Q: Do you ship spray paint?
    A: Yes, we ship spray paint using specialized dangerous goods shipping services. For safety and regulatory compliance, spray paint orders are handled with extra care and may have different shipping requirements.

    Q: What are your shipping rates?
    A: We offer free shipping on orders over $80 AUD within Australia (excluding spray paint). Shipping rates vary based on your location and order weight. Spray paint shipping is calculated separately due to dangerous goods requirements.

    Q: How long will my order take to arrive?
    A: Most orders are processed within 1-2 business days. Delivery times vary depending on your location:
    - Brisbane metro: 1-3 business days
    - Other major cities: 3-5 business days
    - Regional areas: 5-7 business days

    Q: Do you offer local pickup?
    A: Yes! We offer local pickup from our location in Brisbane's northern suburbs. Select "Local Pickup" at checkout and we'll contact you with pickup details.

    Q: Which areas do you deliver to?
    A: We deliver Australia-wide. International shipping is currently not available.

    2. PAYMENT & SECURITY

    Q: What payment methods do you accept?
    A: We accept:
    - American Express
    - Apple Pay
    - Google Pay
    - Mastercard
    - PayPal
    - Visa

    Q: Is my payment information secure?
    A: Yes, all payments are processed through secure, encrypted channels. We use industry-standard security measures to protect your information.

    Q: Do you offer bulk discounts?
    A: Yes, we offer quantity discounts on many spray paint products. Contact us for specific bulk pricing.

    3. PRODUCTS & USAGE

    Q: What brands do you carry?
    A: We stock premium graffiti and street art supplies including:
    - 81 Cap
    - Art Primo
    - Brew Inc
    - Flame
    - Infamy
    - Magic Ink
    - Molotow
    - Mr Serious
    - MTN Colours
    - On The Run
    - Unipaint
    - UAS
    - Vandals On Holidays

    Q: How do I choose the right spray paint cap?
    A: We offer several cap types:
    - Skinny Caps: For fine lines and details
    - Fat Caps: For filling large areas
    - Stencil Caps: For precise stencil work
    - Adapters: For compatibility between different brands 

    Q: What marker options do you have?
    A: We offer a wide range of markers including:
    - Mops
    - Chisel tips
    - Solid markers
    - Squeezers
    - Empty markers/parts
    - Refill inks and paints

    4. RETURNS & SUPPORT

    Q: How do I contact customer support?
    A: You can reach us through:
    - Email
    - Social media messages
    - Website contact form
    We personally handle all customer support inquiries.

    Q: What is your return policy?
    A: Each return is handled on a case-by-case basis. Contact us directly with any issues, and we'll work with you to find the best solution.

    5. ABOUT URBAN ART SUPPLIES

    Q: Where are you located?
    A: We're based in Brisbane's northern suburbs, Australia.

    Q: Are you a physical store?
    A: We're primarily an online store with pick up and local delivery available.

    Q: Do you offer workshops or events?
    A: Yes! We're planning youth-focused workshops with local artists and organizing art shows for the Brisbane graffiti community. Follow our social media for updates.

    Q: How can I stay updated?
    A: Follow us on:
    - Instagram for regular updates
    - Subscribe to our email newsletter
    - Check out our "Cabline Chronicles" series featuring local artists
    - Visit our website regularly for new products and promotions